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Owned and operated by Regen Athletix, our team is ready to help with any questions about your order or products.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days within the Continental U.S. (excludes AK/HI). Larger items like infrared saunas and golf simulators may include freight delivery with tracking provided at every step.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and carrier details. You can use that information to follow your shipment from our warehouse to your door.
What is your return policy?
If your product does not meet expectations, contact our team to start a return. We accept returns on eligible items in their original packaging within our return window, and we will walk you through the process.
Can I exchange an item for a different model?
Exchanges are available for eligible products. Reach out to our support team with your order number and the model you are interested in, and we will coordinate the swap for you.
Do infrared saunas require special installation?
Most of our infrared saunas are designed for straightforward at-home assembly. Each unit comes with detailed instructions, and our team is happy to answer any setup questions before or after your purchase.
What should I consider when choosing a golf simulator or basketball hoop?
Room dimensions, ceiling height, and intended use are key factors. For golf simulators, consider your available space and screen size preferences. For basketball hoops, think about mounting location and whether you need an indoor or outdoor model. Our team can help you find the right fit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team aims to answer every inquiry within 24 hours on business days.
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Free Continental Shipping
Enjoy free shipping on most orders delivered within the Continental U.S., excluding Alaska and Hawaii.
Hassle-Free Returns
Not the right fit? Our team will guide you through a straightforward return or exchange process.
